Let’s Connect & Create a Little Magic
Have a question about our handmade leather goods or your order? We’re always happy to help. Whether you’re looking for product details, need assistance, have a special request, or simply want to say hello, reach out to Starlight By Ashley. Every message is welcomed and appreciated!
We do not have our own physical store, but we do sell our items in other's retail shops. In addition, we sell our leather goods in person at several markets during the year.
See our 'Starlight In The Wild' page for more information.
We will work quickly to ship your order as soon as possible. The majority of our items are made to order and take 3-7 business days to be produced before shipping.
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and the items purchased.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
We ship all over the USA. We do not ship internationally at this time.
Please contact us regarding local pickup. We are located in Grafton, Wisconsin and we sell at markets in various places in SE Wisconsin. We may be able to set up a local pick up for you.
All of our leather goods are produced by us in SE Wisconsin. We source most of our leather hides from American cows and bison.
We source most of our leather hides from American cows and bison. Our main leather hide supplier is located in Maine where they tan leather from cow hides originating in the USA. We also use other suppliers that are in Wisconsin.
Our leather hides are a by-product of the food industry. The hides that are not tanned are burned or degrade but with a much higher level of CO2 released in the process. Over 120 million hides globally go to waste/landfills yearly which is roughly equal to the yearly emissions of 8.7 million cars.
Real leather items age rather than break down like plastic or synthetic materials. A quality leather item can last well over 20 years and when leather does degrade it goes back into the Earth.
In addition, we would rather an animals' hides have meaning and are used then go to waste.
Yes, we do offer bulk or wholesale orders. Please reach out to us by using our website's contact us or custom orders form, or by emailing starlightbyashley@gmail.com with your request.
Yes, we do offer custom leather work!
Please see more information on our website's 'Custom Orders' page found at the top of this webpage.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Let us know if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return on non-final sale items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at starlightbyashley@gmail.com.
Please note that returns will need to be sent to the following address:
1931 Keith Lane, Grafton, WI 53024
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
You can always contact us for any return question at starlightbyashley@gmail.com
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